Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSCRD404 Mapping and Delivery Guide
Utilise the legal process to recover outstanding debt

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSCRD404 - Utilise the legal process to recover outstanding debt
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to initiate and complete the legal process relating to the recovery of outstanding debt when briefing legal practitioners.It applies to individuals who may use a range of analytical and organisational techniques to assess, organise and implement the requirements of debt recovery processes in cooperation with others. Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the field of work and include access to:

common office equipment, technology and consumables

credit product information

relevant software systems and data

legislative information and organisational policy and procedures for debt recovery.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Review appropriateness of legal recovery
  • Review account history and previous attempts at debt recovery to determine status
  • Analyse all documentation to confirm it is accurate and complete
       
Element: Instigate legal process
  • Confirm within level of delegated authority the appropriate debt recovery action
  • Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings
  • Provide advice as required on estimated timeframes for progress of legal proceedings
  • Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action
       
Element: Implement actions arising from legal process
  • Record outcomes of legal proceedings in accordance with the decision and relevant legislation
  • Refer matters to authorised personnel for further action where appropriate
  • Inform all stakeholders fully of outcomes of legal proceedings
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review appropriateness of legal recovery

1.1 Review account history and previous attempts at debt recovery to determine status

1.2 Analyse all documentation to confirm it is accurate and complete

2. Instigate legal process

2.1 Confirm within level of delegated authority the appropriate debt recovery action

2.2 Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings

2.3 Provide advice as required on estimated timeframes for progress of legal proceedings

2.4 Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action

3. Implement actions arising from legal process

3.1 Record outcomes of legal proceedings in accordance with the decision and relevant legislation

3.2 Refer matters to authorised personnel for further action where appropriate

3.3 Inform all stakeholders fully of outcomes of legal proceedings

Evidence of the ability to:

effectively implement organisational debt recovery policy

analyse and clarify information required to action debt recovery

accurately prepare debt recovery briefs for legal practitioners and record outcomes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and explain key features of organisational policy and procedures relevant to credit management and debt recovery

explain relevant legislative requirements relating to debt recovery

explain the current range of legal options for debt recovery

provide an overview of possible outcomes of legal proceedings

outline a range of service providers that may be used in debt recovery.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review appropriateness of legal recovery

1.1 Review account history and previous attempts at debt recovery to determine status

1.2 Analyse all documentation to confirm it is accurate and complete

2. Instigate legal process

2.1 Confirm within level of delegated authority the appropriate debt recovery action

2.2 Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings

2.3 Provide advice as required on estimated timeframes for progress of legal proceedings

2.4 Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action

3. Implement actions arising from legal process

3.1 Record outcomes of legal proceedings in accordance with the decision and relevant legislation

3.2 Refer matters to authorised personnel for further action where appropriate

3.3 Inform all stakeholders fully of outcomes of legal proceedings

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review account history and previous attempts at debt recovery to determine status 
Analyse all documentation to confirm it is accurate and complete 
Confirm within level of delegated authority the appropriate debt recovery action 
Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings 
Provide advice as required on estimated timeframes for progress of legal proceedings 
Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action 
Record outcomes of legal proceedings in accordance with the decision and relevant legislation 
Refer matters to authorised personnel for further action where appropriate 
Inform all stakeholders fully of outcomes of legal proceedings 

Forms

Assessment Cover Sheet

FNSCRD404 - Utilise the legal process to recover outstanding debt
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSCRD404 - Utilise the legal process to recover outstanding debt

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: